Timed to coincide with the Enterprise Connect 2013 conference, Avaya announced additions to its Avaya Collaborative Cloud portfolio with offers specifically designed for cloud service providers (CSPs); these latest services include unified communications, contact center and video solutions for CSPs that are packaged with flexible choices and pricing models. CSPs can then help their enterprise clients offload the challenges of managing BYOD environments, widely dispersed workforces, and the shifting demands of end-customers.