Archive for March, 2013

Timed to coincide with the Enterprise Connect 2013 conference, Avaya announced additions to its Avaya Collaborative Cloud portfolio with offers specifically designed for cloud service providers (CSPs); these latest services include unified communications, contact center and video solutions for CSPs that are packaged with flexible choices and pricing models. CSPs can then help their enterprise clients offload the challenges of managing BYOD environments, widely dispersed workforces, and the shifting demands of end-customers.

Today, we’d like to take note of two issues covered by recent analysis provided at Webtorials. The first, a tech note titled "Ten SIP Trunk Equipment License Issues That Can Ruin Your Day (or Month)," was penned by our longtime colleague Gary Audin at Delphi. The second study, written at Nemertes, discusses how "Operational Costs Drive Stark Differences in First-Year Telephony [and] UC."

From a data center perspective, the last five years have been very interesting. We’ve seen a huge push by customers of all sizes to reduce costs and improve data center performance and resiliency.

Digium announced it is now offering "Switchvox Cloud," a hosted version of the company’s phone system, targeting small and midsize business (SMB) customers who want enterprise-class features at a price they can afford. Digium is a primary developer and sponsor of the Asterisk project, using open source software to provide unified communications.

Jim Pond is a techie and an Apple lover. He always needs the newest Apple product at his small suburban Boston creative agency, whether it’s the latest iPad, MacBook, iPhone or iPod Touch. "If it’s Apple, we’ve gotta have it," he proudly states.